Skill && Qualifications
- ✔️ 10 years experience in hypertext pre-processor (PHP)
- ✔️ 8 years experience in JavaScript (jQuery)
- ✔️ Over 8 years experience with MySQL/MariaDB using phpMyAdmin frontend
- ✔️ 8 years experience Wordpress development
- ✔️ Experienced with multiple command line environments (Linux, PowerShell)
- ✔️ Experienced with git source control system using frontends Gitea and Github
Containers && Cloud
- ✔️ Docker
- ✔️ Kubernetes
- ✔️ Webmin
- ✔️ Virtualmin
Tech Stack
Linux, Apache, MySQL, PHP
Projects && Accomplishments
Education && Certifications
Des Moines Area Community College – Ankeny, Iowa
AAS, Business Information Systems, August 2012
AAS, Business Information Systems, August 2012
Courses
- HTML/Css
- JavaScript
- Database/SQL
- PHP
- Systems & Information Management
- Structured Systems Analysis
Activties
- Student Activties Council, 2011
- Computer Lab Monitor, 2011
Work History
Technical Operations Assoicate @ Wells Fargo
Apex Systems
Oct 2021 – Apr 2022
- Assisted inbound calls with professional experience or guidance.
- Educated users of knowledge and compliance of technology to organizations policies.
- Documented call tickets and correctly selected their reasons promptly.
- Managed my time and schedule at the office as well at home, communicating with my superiors within a timely manner.
- Seeked guidance for the procedure and knowledge to resolve an issue for the end-user.
- Worked with other teammates and sharing knowledge of troubleshooting assistance.
- Resolved issues in a timely manner or a critical decision for resolution of the call.
- Assisted callers with iPhone hardware troubleshooting and the installation company’s required applica-tion.
- Assisted callers with an array of technology such as MFP Printers, Computers, Servers, Software, Browsers, and enforced company policies.
- Also provided security screening of the callers with the company’s process for validation.
- Assisted with password assistance for end-users account.
Desktop Support Technician @ MercyOne
F2OnSite
May 2021 – Oct 2021
Worked on windows 10 refresh team
- Located computers in hospital and scheduled times to upgrade them.
- Imaged and upgraded enterprise computers to Windows 10.
- Gathered daily totals of computers imaged for the project manager
DataCenter Technician @ Microsoft
Atos
Jan 2016 – Apr 2016
- Perform server network cabling installation and removal to support infrastructure needs.
- Ran networking supplies and server components from Admin building out to Data building
- Counted networking inventory; cables and keystones
- Supervised white gloves of unloading and setting of servers
PC/LAN Analyst II @ Wells Fargo
Signature Consultents
Nox 2014 – Feb 2015
- Receive computers following upgrade or repairs in order to provide a thorough cleaning be-fore shipping out to the employee user.
- Packages and ships computers when work is complete.
- Volunteered to support the team by working with other areas to ensure their workload was caught up.
Technical Support Specialist @ Wells Fargo
TechniSource
Aug 2012 – Jan 2013
- Hired as a support tech during a system upgrade from XP to Windows 7.
- Assisted customers and staff by solving technical problems related to Microsoft Office, Windows XP and Windows 7 as well as specialty applications used by Wells Fargo.
- Also provided security screening of the callers with the company’s process for validation.
- Assisted with password assistance for end-users account.